Current client
TJSC: continuity for voice, video and judicial services
How AstSer supports a large telecommunications environment through incident response, prevention and continuous technical evolution.
At the Santa Catarina Court of Justice, telephony is more than a desk extension. It supports public service, on-call judicial work, hearings and communication among facilities. Video conferencing and remote hearings extend that same environment. AstSer currently supports this ecosystem, one of the clearest examples of our experience with critical communications.
An operation that must see the whole system
The scope covers corrective, preventive, evolutionary and adaptive maintenance. That means resolving outages while also managing data synchronization, capacity, patches, backups, authentication and planned change. Critical incidents have defined priorities, with service targets that translate impact into an objective response.
High availability comes from architecture, observability, process and people who understand the environment.
Technologies working as one
The stack includes Linux, Asterisk, Kamailio, FreeSWITCH, BigBlueButton, PostgreSQL and MySQL. DRBD and Heartbeat support continuity; Zabbix and Asternic provide visibility; Fail2Ban and iptables add protection. PHP, Java, LDAP, A2Billing, billing, rating and the Intimafone application complete an ecosystem spanning voice, video and custom services.
Prevent, correct and improve
- monitoring and preventive analysis;
- response driven by criticality and impact;
- functional, performance and security improvements;
- authentication integration and routine automation;
- knowledge transfer to the technical team.
The lasting value is continuity: keeping the environment available today and ready for the Court’s next requirement.
